Actors




The role allocation in a typical cuss-network is not the same as in a conventional self service network.

Platform supplier      

(Software and hardware development companies)

  • Implementation of platform software
  • Integration of platform software and hardware
  • Certification of platform

Platform provider      

(Airports)     


  • Purchasing and installation of platform
  • Integration of applications
  • Platform operation and maintenance

Application provider      

(Airlines)

  • Provision of service applications
  • Operation of service applications

Application supplier       

(Software development companies)

  • Implementation of service applications

The Service Level Agreement (SLA) between Platform provider and Application provider defines:

  • relationship between platform/service provider and application provider,
  • system operation and maintenance,
  • customer support,
  • integration of platform and applications,
  • billing of used services.